[Infostock Daily = Reporter Kim Jong Hyo] Kyobo Life Insurance said on the 30th that it will strengthen customer guidance and take active preventive measures to prevent voice phishing and protect customers' financial assets.
With the recent activation of untact(non-face-to-face) financial services in the aftermath of COVID-19, the number of voice phishing damage cases that have abused them is increasing rapidly.
Kyobo Life Insurance has been guiding customers by sending text messages in real time that contain voice phishing precautions before and after they change their mobile phone numbers at mobile and Internet windows since this month. Also, if you change your phone number and request to register or change your account to the call center, the call center counselor calls the old phone number directly to check the authenticity.
When using mobile and Internet channels, the use of accounts that do not have transaction records with Kyobo Life Insurance will be restricted, and the use of insurance contract loans through mobile and Internet will be reduced.
The company will send out notices(Notice Talk, LMS) containing cases of voice phishing damage and preventive measures to customers to ask for special attention, while also improving procedures related to insurance payments to minimize damage to customers.
Kyobo Life Insurance plans to operate a ‘one-stop payment restriction process’ that will suspend all insurance contract payments if a customer affected by voice phishing requests them.
Reporter Kim Jong Hyo kei1000@infostock.com
