As a large number of subscription applications were received, Hanwha Life's subsidiary-type corporate insurance agency (GA), Hanwha Life Financial Services, suffered a computer failure, causing great inconvenience to consumers.
According to the industry on the 31st, an error occurred in the image system of Hanwha Life Insurance Service from the 30th to the morning of the day, causing problems in receiving new electronic contracts such as tablet PCs and smartphone subscriptions.
As a result, it can only be subscribed through paper (written) subscriptions, causing inconvenience to consumers as well as increased work for designers.
Hanwha Life explained that the system went down due to excessive traffic due to a large number of subscriptions on the last day of the business day.
"Several tasks, including new contract applications, have been delayed due to some computer problems since the morning of the 30th.
The insurance business has been normalized due to the company's active response. We sincerely apologize to our customers and FPs for the inconvenience caused by some delays,"
Hanwha Life Insurance said in an apology. Hanwha Life Insurance said that the problem of computer failure has been solved, and plans to find out the cause of the failure and take action.
Reporter Lee Ji-sun stockmk2020@gmail.com
