[Infostock Daily=Reporter Park Jeong-Do] Korean Air has been honored to be ranked No. 1 in global customer satisfaction for 16 consecutive years.
Korean Air topped the list of air passenger transport services at the "2020 Global Customer Satisfaction (GCSI) Excellent Companies" ceremony organized by the Korea Global Management Association (GMA) on August 31.
Korean Air has been at the top of the air passenger transport service for 16 consecutive years since 2005 in recognition of its diverse efforts to enhance customer service, including differentiated services and the introduction of next-generation aircraft.
Recently, the company has been making careful efforts to improve customer service quality and safe operation by developing information services for loading luggage, expanding self-service and strengthening in-flight quarantine.
Efforts to ease customers' vague air travel anxiety caused by the Covid-19 and to ensure safe air travel continue.
With thorough in-flight disinfection of all aircraft, the company maintains a safe in-flight environment, applies more stringent standards than the legal standard of one to two times a month, and conducts disinfection at least once a week for all international flights arriving at Incheon International Airport and additional disinfection work for those departing from Incheon to North America.
Reporter Park Jeong-Do newface0301@naver.com
